Delivery times depend on the shipping method you choose. Standard domestic shipping typically takes 3-5 business days, while expedited shipping can reduce this to 1-3 business days. International shipping usually takes 7-21 business days, depending on customs processing in your country.

Once your order has shipped, you will receive a shipping confirmation email that includes a tracking number. You can use this number to track your package on the carrier's website.

Yes, we ship to most countries around the world. Please note that shipping rates and times will vary based on your location. Additionally, you will be responsible for any customs fees or tariffs that may apply to your order.

Shipping costs depend on the weight of your package, the shipping method selected, and your location. You can view an estimate of the shipping costs at checkout before completing your purchase.

If your order hasn’t arrived within the expected timeframe, please check the tracking information and contact the shipping carrier to report the issue. If you need further assistance, please contact our customer service at support@botroot.com.

If you receive a defective or incorrect item, please contact us at support@botroot.com with your order number and details about the product issue. We will guide you through the process of obtaining a replacement or refund.

You can change your shipping address only if your order has not yet been shipped. Please contact us immediately at support@botroot.com with your order number and the new address. Once an order has shipped, we cannot change the shipping address.

Yes, there are some geographic shipping restrictions that apply to certain products due to legal or logistical shipping constraints. Please check individual product pages for specific shipping restrictions.

We offer expedited shipping options for some international locations. Availability and pricing for expedited international shipping vary based on destination and parcel size. Please check the available options at checkout.

We accept a variety of payment methods including major credit cards (Visa, MasterCard, American Express), PayPal. The availability of each payment method may vary depending on your location.

Yes, it is safe to use your credit card on our website. We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site. We also adhere to strict security standards to prevent unauthorized access.

Yes, you can use PayPal to pay for your order without a PayPal account. At checkout, you will be redirected to the PayPal website, where you can pay with your credit or debit card without having to set up an account.

Payments can be declined for a variety of reasons. Please check that your card’s billing details (such as the security code and billing address) match what you’ve entered into our system. If everything is correct and you still can’t make a payment, please contact your bank or card issuer for help.

All transactions are processed in INR. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.

An invoice will be automatically sent to the email address you provided once your order has been processed and shipped. If you need another copy, please contact us at support@botroot.com.

Currently, we do not offer direct financing or payment plans through our website. However, purchases made via PayPal may qualify for PayPal Credit, allowing you to pay over time (subject to credit approval).

Sales tax is charged according to the shipping address and the local sales tax laws applicable to that location.

If you see charges that you did not make, please contact us immediately at support@botroot.com and report this to your credit card provider.

You can cancel or modify your order within a short window after making a payment, but only if your order has not yet been processed or shipped. Please contact us as quickly as possible to make any changes.

To place an order, simply browse our website, select the items you wish to purchase, and add them to your shopping cart. Once you are ready to checkout, go to your shopping cart and follow the instructions to complete your transaction. You will need to provide your shipping information, choose your payment method, and review your order before finalizing it.

If you need to change your order after placing it, please contact us immediately at support@botroot.com. We can only make changes to your order if it has not yet been processed for shipping.

Once your order is shipped, you will receive an email with your tracking number. You can use this number to track your order through the carrier’s website.

We accept returns within 30 days of the delivery date. Items must be in their original condition and include all parts, accessories, and packaging. Contact us at support@botroot.com to initiate a return. Please note that shipping charges are not refundable.

To return an item, please send an email to support@botroot.com with your order number and the reason for the return. We will provide you with instructions on how to send the items back to us. Please note that you are responsible for the return shipping costs unless the return is due to a defect or an error on our part.

We offer exchanges for the same item if it arrives defective or damaged. If you would like to exchange it for a different item, you will need to return the original item (see our return policy) and place a new order.

If your order arrives damaged or defective, please contact us immediately at support@botroot.com with your order number, a description of the issue, and photos of the damaged or defective item. We will arrange for a replacement or refund as quickly as possible.

Returns are typically processed within 7-10 business days after we receive the item. Once your return is processed, a refund will be issued to your original payment method or as store credit, depending on your preference.

If your order is lost in transit, please contact us at support@botroot.com. We will investigate the issue and may send a replacement or refund depending on the situation.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, unless the return is due to our error (e.g., defective item or incorrect product).