Thank you for choosing Botroot for your electronics and robotics needs. We are committed to providing you with fast and efficient service. Below you will find our shipping and delivery policy, which outlines our procedures and timelines to ensure that your order reaches you on time and in excellent condition.

General Information

• All orders are processed within 24 hours of being placed. If you place an order on a weekend or holiday, it will be processed on the next business day.
• We ship worldwide with a few exceptions due to legal restrictions or shipping carrier limitations.
• Once your order is processed, you will receive an order confirmation email with your order summary and a separate email with your tracking information once your order has shipped.

Domestic Shipping Policy

• Shipment processing time: All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.
• Shipping rates & delivery estimates: Shipping charges for your order will be calculated and displayed at checkout.
  • Standard Shipping: Typically takes 3-5 business days
  • Expedited Shipping: Available for most products and typically takes 1-3 business days
• Delivery delays can occasionally occur.

International Shipping Policy

• We offer international shipping to most countries. Shipping rates and fees may vary depending on the delivery address for your order.
• Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Botroot is not responsible for these charges if they are applied and are your responsibility as the customer.
• Shipping options: Standard International. Typically takes 7-21 business days, depending on the destination and customs processing.

Shipment confirmation & Order tracking

You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties, and Taxes

Botroot is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Botroot is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

• Please save all packaging materials and damaged goods before filing a claim.

Special Considerations

• For bulky or heavy items, additional shipping charges may apply. These will be noted on the product page and during checkout.
• For backordered items, we will provide you with updates as information becomes available.

Contact Us

If you have any questions about our Shipping and Delivery Policy, please contact us at:

• Email: support@botroot.com
• Phone Number: +91 9753531615